Service

We provide the following types of warranty and post-warranty service:

  • Emergency service
  • Preventive service checks
  • Regular service operations based on a service contract
  • Equipment calibration and validation, revision
  • Issuance of IQ/OQ
  • Documentation and assessment of equipment condition
  • Equipment revitalization

We provide service for the following products.

Service of our own products:

  • Service and repairs of laboratory fume cupboards and media cells
  • Service and repairs of laboratory and office furniture
  • Service and repairs of laminar and biohazard boxes

Service of distributed products:

  • Heating and cooling devices (service of dryers, sterilizers, incubators, Memmert, BMT water baths and others, service of HUBER thermostats, ...)
  • Devices for mechanical operations (service of IKA, Heidolph, Phoenix, Büchi devices and others)
  • Devices for the preparation of pure water, washing and cleaning (service of Hydrolab, Aqual, Miele devices and others)
  • Devices for measurement of quantities (service of scales, pH meters and others)
  • Dosing and filtering equipment (e.g. service of pipettes)

Our service department also offers the following services:

  • Advice on purchasing devices in terms of their suitability for a given application
  • Installation of devices and training of operators
  • Warranty repairs and service work based on a complaint or written order
  • Performing electrical inspections in accordance with ČSN 331610 including issuing an inspection report (the operator is obliged to ensure this inspection every two years)
  • Service care for devices based on an annual order or service contract
  • Long-term service contracts based on individual requirements under preferential conditions

The quality of services is ensured by a certified quality system according to ČSN EN ISO 9001. The quality of our service is guaranteed by a team of qualified and regularly trained technicians.

Service inspections of MERCI® fume hoods and media walls

From the point of view of the law, fume hoods and media walls are low-voltage appliances. Especially in the case of fume hoods, this is a relatively complex product, consisting of many electrical, electronic and mechanical parts, the quality, reliability and flawless interaction of which are essential aspects for maintaining the correct functioning of the product as a whole.

This fact comes to the fore even more since fume hoods often work with substances that are hazardous to human health. For this reason, we recommend that you, as manufacturers, carry out regular service inspections at least once every 12 months, the aim of which is not only to significantly extend the life of the entire device, but also to provide the user with a practically unlimited warranty period, the exact nature of which is determined by the terms and conditions of the company MERCI, s.r.o.

We are able to carry out regular service inspections either on the basis of a special order from the user, or with regard to the data in the service contract concluded between the company MERCI, s.r.o. and the user at any time after the installation and handover of a new fume hood or media wall. In the case of a long-term service contract, the supplier, MERCI, s.r.o., assumes the obligation to supervise the warranty period and the need for a service inspection.

The main objective of this contract is to ensure general regular inspections of hoods and media walls once every 12 months directly at the user's workplace, during which the following common parameters will be checked: the condition of hidden parts of the body, the tightness of valve olives, the functionality of integrated electronic devices, and for hoods, the tightness and condition of the HVAC connection, the alarm function, the degree of contamination of the exhaust slot, the replacement of the window cable suspension and the sealing of the worktop will be carried out. Confirmation of the service inspection will be entered on a special page of the operating instructions and the device will be provided with a distinctive sticker with the warranty validity date for compliance with all applicable standard handling conditions.

For further details of possible cooperation with MERCI, s.r.o. We will be happy to inform you about regular service inspections of hoods and media walls if you contact our sales department.

These works are charged depending on the number of inspections performed on site and the distance from the service center in Brno.

A sample of the service contract text will be sent to you upon request.

 

Reporting accidents and defects during working hours:

Bc. Michael Ambroz
Head of Service

David Piastek
Service Center Brno

Ing. Ondřej Klecán
Service Center Praha

Reporting accidents and defects outside standard working hours:

Mgr. Radim Appel
24/7 Emergency Line